Frequently Asked Questions about Healthywork Services:

How quickly can an assessment be arranged?

Assessments can be arranged within 48 hours at the convenience of the individual and the employer, if urgent, but usually it is within 1-2 weeks once we have received all of the required paperwork. A longer time scale is required if medical evidence, reports and consents need to be obtained. Use of email can speed up the process.

Who needs to be present at the assessment?

The assessor and the individual attend the appointment. The individual can have someone with them, such as a friend, family member or a union representative if they wish.

Where is an assessment usually conducted?

Confidential discussion is held in a meeting room. Then they may go to view the all of the work task locations. We can also conduct some appointments via video call.

If the questions to be answered encompass several of the services, what should be arranged?

An individual may require several of the Healthywork Ltd services. Therefore the request can be adapted to the situation and one assessment may be able to cover a variety of requirements. We can be flexible to specific requests.

If the individual is on long term sick leave, how can they be assessed?

In many situations it is suitable to conduct assessments whilst the individual is on sick leave, in order to assess what is going on at that stage and to begin planning the return to work process. For instance, it is suitable to conduct an Ergonomic Workstation Assessment, prior to the return to work, so that equipment and other recommendations can be implemented in conjunction with the return to work schedule. These can then be in place from the first day back to work.

Who does the report go to?

Sensitive reports which include medical information and complex recommendations are read by the individual first. Any corrections or comments they make are then considered by the assessor. The final copy of the report is then emailed to the person named on the Referral Form. This is usually the person who initiated the referral.

Non-medical reports are emailed directly out. Within the report it is requested that the individual is given a copy of the report. Advice and information is enclosed which is useful for them to read and implement.

Who actions the recommendations such as ordering of the equipment?

The referrer usually establishes who will be implementing the recommendations. It is usually the employer’s role to do this, and it is usual to discuss the recommendations with all involved, including the assessed individual.

ACAS provide further advice about using Occupational Health Services, which may be helpful.

These are the frequently asked questions about Healthywork Services. Contact us if you have further queries.

To find out more get in touch.

Recent Posts

Testimonials

Atos Healthcare

Assessments for Atos Healthcare

Alison has provided a regular service to Atos Healthcare since July 2007. She is professional, flexible and delivers to timescales and her services have been valued by us and our customer Royal Mail.

Mrs Santu Bhudia, Atos Healthcare

Basetek Ltd

The feedback from the staff is very positive and they all found it very interesting. (DSE Risk Assessments and Ergonomics Education sessions).

Françoise Ashfield BaseTek Ltd

CRF Institute/Britains Top Employers

Our visit from Alison was an eye-opener. We thought that we knew what we were doing but every single team member learned something new. We learned how to use our equipment properly, we learned how to sit properly and we have all made adjustments to how we work since her visit. Everyone in the team has given feedback since that they are more comfortable in their daily work, and one person who has been in pain for months has changed her position and is now pain-free. Alison is friendly, easy to work with and great value for money. As manager, I thought that I would have to invest in a lot of new equipment but the reality is simply that we weren’t using what we had properly. I would definitely use Alison again and will write a workstation assessment into our on-boarding process for any new employees joining our team.

Eleanor Nickerson, Manager CRF Institute/Britains Top Employers

UNUM

Healthywork Clients - Unum

Alison is professional at all times, she is easy to work with, adaptable and open to discussing how, through the reports she produces she can meet the changing needs of her clients.

Elaine Cook

Capital International

Healthywork were very efficient and able to help us with several situations. If you need a fresh pair of eyes with a medical focus to look at an employee health issue, I would recommend them.

Jo Byrne, Central London

Watford Borough Council

Healthywork Clients - Watford Borough Council

Thanks very much for the (Functional Capacity) report which we have found extremely useful

Nicola Sharp

Survey feedback following a DSE Assessment

Well worth having a trained professional actually observe you at your workspace as small adjustments can improve comfort and health.

Sept 2017

Anonymous

Axminster Carpets

Healthywork Clients - Axminster Carpets

Our HR advisor has read your report and said it was the best she has read in 35 years!

Worksite Assessment performed in Axminster, Devon.

Adam Clark

Qualification Curriculum Authority

Healthywork Clients - QCDA

Friendly, helpful and informative, since Healthywork assessed my workstation and advised me, my bad back is better. What more do I need to say?

Mr Sam Morris, Qualification Curriculum Authority, Central london

DSE Risk Assessment Testimonial by EquiLend

DSE Risk Assessments for EquiLend

DSE Risk Assessment Testimonial by EquiLend:

‘The feedback has been excellent and many people have expressed how much they enjoyed meeting you, as well as benefiting from your expertise. Also the report is a lot more comprehensive that I thought so thank you!’ (October 2018) 

 

Chris Reilly