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Workstation Assessment of Office Tasks – Case Study

This Workstation Assessment of Office Tasks Case Study  shows the positive outcome when Occupational Health Services are utilised.

The Need:

An office based employee in Birmingham was experiencing shoulder pain for more than one year. She was currently working but was very uncomfortable and consequently suffering pain and discomfort constantly. She was pursuing treatment with a Physiotherapist and performing daily exercises at home.

The Objective: 

An Ergonomic Assessment was required of the workstation where she conducted her work tasks. This assessment falls under the DSE Regulations 1992. 

The Solution:

The medical situation were discussed and advice was given on future management and working practices, such as considering micro breaks, pacing and other pain management principles.

The workstation was assessed in the office, which involved assessing the desk (height and suitable size), the office chair (unlocking levers on the chair were adjusted for her build and for more movement to be gained when using the chair), computer equipment in use (screen height and distance and keyboard and mouse positioning so arms remain by her side) and layout and optimal functioning of the equipment when performing other tasks (paperwork positioning for reading and writing, phone usage). Also the performance of other tasks were assessed and the task mix and the taking of breaks (break reminder systems) and postural changes were discussed.

An advice sheet (Healthywork hand-out) was provided to summarise the recommendations made and to provide the main points to consider when setting up the work area.

A full written report was compiled after the visit, summarising each factor of the work area and any recommendations. This included recommending reasonable adjustments, such as furniture (footrest, monitor riser, chair if required) and desk top items to make her more comfortable as applicable. Listing the specific products and the supplier details.

The Result: 

The equipment was purchased and the employee was able to implement the advice and recommendations. Consequently she was able to manage her medical condition more easily and was more comfortable.

Workstation Assessment of Office Tasks – Case Study

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FCE testimonial by Snows Group

We are extremely impressed with the service you have provided and will definitely keep your details on file for any future issues. (November 2011)

Samantha Cheesman Group HR Officer, Snows Group

HEFCE

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We all enjoyed our recent training update, it was really useful and informative. I have completed 2 ergonomic assessments since the training and I found it really helped.

(Ergonomic Training delivered, 2012)

Judith Fowler, Assistant Facilities Manager, HEFCE

Viridor Ltd

I found today’s assessment very helpful indeed, and am trying my best to keep my keyboard as close to me as possible – makes a big difference when I do, it’s even increased my speed and accuracy, lol.

Also, and more to the point, the pain in my back hasn’t got any worse today, and I haven’t used the wrist support, so having my arms supported (on arm rests) is clearly doing something for them already.

V. Jones Viridor Ltd

Basetek Ltd

The feedback from the staff is very positive and they all found it very interesting. (DSE Risk Assessments and Ergonomics Education sessions).

Françoise Ashfield BaseTek Ltd

CHP Consulting

Healthywork Clients - CHP Consulting

When standard instructions on worstation ergonomics didn’t result in any improvement in back pain, Alison provided expert professional guidance. This was constructive, practical and demonstrated the value of experience in this area.

Mr Antony Moss

ARK Schools

Healthywork Clients - Capital Group

Ergonomic Assessments at ARK in London and at one of the Academies in Elephant and Castle, South london, assessing the ergonomic needs of teachers.

ARK Schools, based in Central london

OTAL Ltd

An Ergonomic Assessment provided by Healthywork was well worth the money. The chair has been set up correctly, and is now more comfortable for the user and we have purchased the desktop equipment they suggested and this along with correct layout and improved positioning has really helped towards resolving the discomfort experienced.

Linda Marston Human Resource Manager OTAL Limited - HO Birmingham Innovative solutions to and from West Africa

David Higham Associates

Healthywork Clients - David Higham

They (the employees) were all happy with the work you did on the day you came in. Thanks a lot for your help. (Workstation Risk Assessments, November 2011)

Tine Nielsen David Higham Associates

Capital International

Healthywork were very efficient and able to help us with several situations. If you need a fresh pair of eyes with a medical focus to look at an employee health issue, I would recommend them.

Jo Byrne, Central London

Somek and Associates

Healthywork Clients - Somek

I have known and worked with Alison Biggs of Healthywork since 2003. I have always found her to be extremely professional and committed any work project, and very knowledgeable about her specialist field.

Ergonomic Assessments and Functional Capacity Assessments for Medico-legal cases provided in Essex, Hertfordshire, Oxfordshire, Northamptonshire and London.

Alison Somek