meeting-311355_1280Ergonomics & Manual Handling Training – Case Study

This Ergonomics & Manual Handling Training Case Study demonstrates the benefits of using Occupational Health Services.

The Need:

To minimise sickness and ensure the effective running of their busy enquiry office, the telephonists needed to be aware of health risks and trained in reducing impact. The department manager was concerned that all statutory training was being fulfilled, such as  MHOR 1992 and DSE Reglations 1992

The Objective:

To ensure staff were fully trained and working in an environment which supported them both mentally and physically in the meeting the demands of their job.

The Solution:

Training sessions in Object Manual Handling and Office Ergonomics were arranged for all of the staff in the department in the office based in Northampton. These were carried out over 4 sessions with several staff members attending each session at a time, thus ensuring that the phones were still adequately covered by other staff.

The sessions included identifying and reducing risk factors by providing detail on posture and seating, what to do if you have pain or an injury, prevention of manual handling injuries and safe handling processes.

It was useful for the staff to discuss the problems as a group and find solutions together.

Issues relating to work processes and procedures, seating comfort and provision of other work equipment were discussed.

Following the sessions, verbal feedback was given to the manager along with a written report on Manual Handling risk areas. Individual workstations were assessed and the recommendations made. The impact of hot desking was also taken into consideration. Ensuring that staff with specific medical issues were given suitable adjustments was also conducted, which then led to specialist ergonomic assessments and provision of more individual advice and equipment.

The Result:

All of the staff had received their statutory training and knew how to get advice and support if any issues arose in the future. The workstation alterations were made at little cost. More ergonomic chairs were required for all staff as the previous chairs were 10 years old. Advice on the recommended type of chair was given.

See our other Case Studies:

Ergonomic Assessment of an Office role Case Study

Ergonomic Assessment of Office Tasks Case Study

Also see our blog articles related to this service:

See more details about Manual Handling and Ergonomics Training

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Ergonomics & Manual Handling Training – Case Study

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We all enjoyed our recent training update, it was really useful and informative. I have completed 2 ergonomic assessments since the training and I found it really helped.

(Ergonomic Training delivered, 2012)

Judith Fowler, Assistant Facilities Manager, HEFCE

Somek and Associates

Healthywork Clients - Somek

I have known and worked with Alison Biggs of Healthywork since 2003. I have always found her to be extremely professional and committed any work project, and very knowledgeable about her specialist field.

Ergonomic Assessments and Functional Capacity Assessments for Medico-legal cases provided in Essex, Hertfordshire, Oxfordshire, Northamptonshire and London.

Alison Somek

CHP Consulting

Healthywork Clients - CHP Consulting

When standard instructions on worstation ergonomics didn’t result in any improvement in back pain, Alison provided expert professional guidance. This was constructive, practical and demonstrated the value of experience in this area.

Mr Antony Moss

HTG Trading (trading as Hubbard)

Healthywork Clients - Hubbard

If you use Healthywork you will receive an unbiased, factual assessment on an individual and their circumstances, constructed in such a way that is helpful to both parties.

Malcolm Paxman

Atos Healthcare

Assessments for Atos Healthcare

Alison has provided a regular service to Atos Healthcare since July 2007. She is professional, flexible and delivers to timescales and her services have been valued by us and our customer Royal Mail.

Mrs Santu Bhudia, Atos Healthcare

Survey feedback following a DSE Assessment

Well worth having a trained professional actually observe you at your workspace as small adjustments can improve comfort and health.

Sept 2017


Enable Therapy Services Ltd

Healthywork Clients - Enable Therapy Services

Enable Therapy Services Ltd has used the services of Healthywork Ltd on many occasions over the last 18 months.

We have found their services efficient and their reports excellent.

They continue to be our first choice when requiring vocational related assessments/reports.

Ergonomic Assessments, Functional Capacity Assessments and Vocational Assessments provided in Glocester, Kent, Hertfordshire, Bedfordshire, Nottinghamshire, Derbyshire, Hampshire, West Sussex, Cambridgeshire, Leicestershire, Shropshire and Avon.

Julie Kendall, Wetherby

ARK Schools

Healthywork Clients - Capital Group

Ergonomic Assessments at ARK in London and at one of the Academies in Elephant and Castle, South london, assessing the ergonomic needs of teachers.

ARK Schools, based in Central london

KMG Health Partners Ltd

Healthywork Clients - KMG

Alison Biggs has been a Specialised Assessor on KMG Health Partners roster since its UK inception in 2004. We highly recommend her based on her knowledge, skills, diversity, quality and client / customer care. She has also been extremely flexible with scheduling and geographic locations. You can expect positive outcomes from accessing her service.

Ergonomic Assessments, Functional Capacity Evaluations and Job Demands Analysis for clients over the UK: including, Devon, Bristol, Kent, London, Berkshire, Wiltshire, Bedfordshire, Stoke-on-Trent, Yorkshire and Northern Ireland.

Gail Kovacs



Healthywork Ltd have been extremely helpful over the last year and provided us with a very good service at very short notice.

The quality of their work place assessment reports and recommendations are extremely high. In addition, the employees involved have commented on the extremely helpful knowledge and support provided by the work place assessor.

(Assessments provided in Bristol and Central London).

Sarah de Vere, HR Manager, Higher Education Funding Council for England, based in Bristol