meeting-311355_1280Ergonomics & Manual Handling Training – Case Study

This Ergonomics & Manual Handling Training Case Study demonstrates the benefits of using Occupational Health Services.

The Need:

To minimise sickness and ensure the effective running of their busy enquiry office, the telephonists needed to be aware of health risks and trained in reducing impact. The department manager was concerned that all statutory training was being fulfilled, such as  MHOR 1992 and DSE Reglations 1992

The Objective:

To ensure staff were fully trained and working in an environment which supported them both mentally and physically in the meeting the demands of their job.

The Solution:

Training sessions in Object Manual Handling and Office Ergonomics were arranged for all of the staff in the department in the office based in Northampton. These were carried out over 4 sessions with several staff members attending each session at a time, thus ensuring that the phones were still adequately covered by other staff.

The sessions included identifying and reducing risk factors by providing detail on posture and seating, what to do if you have pain or an injury, prevention of manual handling injuries and safe handling processes.

It was useful for the staff to discuss the problems as a group and find solutions together.

Issues relating to work processes and procedures, seating comfort and provision of other work equipment were discussed.

Following the sessions, verbal feedback was given to the manager along with a written report on Manual Handling risk areas. Individual workstations were assessed and the recommendations made. The impact of hot desking was also taken into consideration. Ensuring that staff with specific medical issues were given suitable adjustments was also conducted, which then led to specialist ergonomic assessments and provision of more individual advice and equipment.

The Result:

All of the staff had received their statutory training and knew how to get advice and support if any issues arose in the future. The workstation alterations were made at little cost. More ergonomic chairs were required for all staff as the previous chairs were 10 years old. Advice on the recommended type of chair was given.

See our other Case Studies:

Ergonomic Assessment of an Office role Case Study

Ergonomic Assessment of Office Tasks Case Study

Also see our blog articles related to this service:

See more details about Manual Handling and Ergonomics Training

Contact Us to discuss your requirements.

See our Useful Links page which includes diagnosis specific advice from organisations which can help.

Ergonomics & Manual Handling Training – Case Study

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Ergonomic Assessment testimonial by Capita

Ergonomic Assessment testimonial by Capita

Ergonomic Assessment testimonial by Capita

I would have absolutely no hesitation in recommending Alison Biggs from Healthywork Ltd. The reason is simple: she will provide the service that you require.

Healthywork delivered approx 750 Ergonomic Assessment to the customer Royal Bank of Scotland, and other companies in the RBS group such as Direct Line, NIG Insurance, Churchill Insurance, Coutts & Drummonds. Assessments were conducted all over the UK as bank branch and regional office assessments were required.

Fiona Colegrave

White Label Recruitment Marketing

Ergonomic Assessment Functional Capacity Assessment Evaluation DSE Assessment Workstation Milton Keynes Cambridge Oxford North London - white label

Thanks for the (DSE Risk Assessments) report. We’ve already acted on your recommendations, invested in a few key pieces of equipment and changed our (bad) habits. So thanks for helping us to proactively stay healthy or keep our legacy issues in check!

(January 2018)

Tracey Anderson
White Label Recruitment Marketing

DSE Risk Assessment Testimonial by EquiLend

DSE Risk Assessments for EquiLend

DSE Risk Assessment Testimonial by EquiLend:

‘The feedback has been excellent and many people have expressed how much they enjoyed meeting you, as well as benefiting from your expertise. Also the report is a lot more comprehensive that I thought so thank you!’ (October 2018) 

 

Chris Reilly

Capital International

Healthywork were very efficient and able to help us with several situations. If you need a fresh pair of eyes with a medical focus to look at an employee health issue, I would recommend them.

Jo Byrne, Central London

Viridor Ltd

I found today’s assessment very helpful indeed, and am trying my best to keep my keyboard as close to me as possible – makes a big difference when I do, it’s even increased my speed and accuracy, lol.

Also, and more to the point, the pain in my back hasn’t got any worse today, and I haven’t used the wrist support, so having my arms supported (on arm rests) is clearly doing something for them already.

V. Jones Viridor Ltd

Ergonomic Assessment Testimonial by Fegans

Ergonomic Assessment Fegans

Ergonomic Assessment Testimonial by Fegans

Thank you once again for the excellent service you have provided.  Jane was very satisfied with the assessment and I would be happy to recommend you to others needing workstation or other work-place assessments. (December 2017)

Linden Sanders, Operations Director
Fegans

Qualification Curriculum Authority

Healthywork Clients - QCDA

Friendly, helpful and informative, since Healthywork assessed my workstation and advised me, my bad back is better. What more do I need to say?

Mr Sam Morris, Qualification Curriculum Authority, Central london

Enable Therapy Services Ltd

Healthywork Clients - Enable Therapy Services

Enable Therapy Services Ltd has used the services of Healthywork Ltd on many occasions over the last 18 months.

We have found their services efficient and their reports excellent.

They continue to be our first choice when requiring vocational related assessments/reports.

Ergonomic Assessments, Functional Capacity Assessments and Vocational Assessments provided in Glocester, Kent, Hertfordshire, Bedfordshire, Nottinghamshire, Derbyshire, Hampshire, West Sussex, Cambridgeshire, Leicestershire, Shropshire and Avon.

Julie Kendall, Wetherby

Survey feedback following a DSE Assessment

Well worth having a trained professional actually observe you at your workspace as small adjustments can improve comfort and health.

Sept 2017

Anonymous

Somek and Associates

Healthywork Clients - Somek

I have known and worked with Alison Biggs of Healthywork since 2003. I have always found her to be extremely professional and committed any work project, and very knowledgeable about her specialist field.

Ergonomic Assessments and Functional Capacity Assessments for Medico-legal cases provided in Essex, Hertfordshire, Oxfordshire, Northamptonshire and London.

Alison Somek