meeting-311355_1280Ergonomics & Manual Handling Training – Case Study

This Ergonomics & Manual Handling Training Case Study demonstrates the benefits of using Occupational Health Services.

The Need:

To minimise sickness and ensure the effective running of their busy enquiry office, the telephonists needed to be aware of health risks and trained in reducing impact. The department manager was concerned that all statutory training was being fulfilled, such as  MHOR 1992 and DSE Reglations 1992

The Objective:

To ensure staff were fully trained and working in an environment which supported them both mentally and physically in the meeting the demands of their job.

The Solution:

Training sessions in Object Manual Handling and Office Ergonomics were arranged for all of the staff in the department in the office based in Northampton. These were carried out over 4 sessions with several staff members attending each session at a time, thus ensuring that the phones were still adequately covered by other staff.

The sessions included identifying and reducing risk factors by providing detail on posture and seating, what to do if you have pain or an injury, prevention of manual handling injuries and safe handling processes.

It was useful for the staff to discuss the problems as a group and find solutions together.

Issues relating to work processes and procedures, seating comfort and provision of other work equipment were discussed.

Following the sessions, verbal feedback was given to the manager along with a written report on Manual Handling risk areas. Individual workstations were assessed and the recommendations made. The impact of hot desking was also taken into consideration. Ensuring that staff with specific medical issues were given suitable adjustments was also conducted, which then led to specialist ergonomic assessments and provision of more individual advice and equipment.

The Result:

All of the staff had received their statutory training and knew how to get advice and support if any issues arose in the future. The workstation alterations were made at little cost. More ergonomic chairs were required for all staff as the previous chairs were 10 years old. Advice on the recommended type of chair was given.

See our other Case Studies:

Ergonomic Assessment of an Office role Case Study

Ergonomic Assessment of Office Tasks Case Study

Also see our blog articles related to this service:

See more details about Manual Handling and Ergonomics Training

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Ergonomics & Manual Handling Training – Case Study

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Chris Reilly

Atos Healthcare

Assessments for Atos Healthcare

Alison has provided a regular service to Atos Healthcare since July 2007. She is professional, flexible and delivers to timescales and her services have been valued by us and our customer Royal Mail.

Mrs Santu Bhudia, Atos Healthcare

Basetek Ltd

The feedback from the staff is very positive and they all found it very interesting. (DSE Risk Assessments and Ergonomics Education sessions).

Françoise Ashfield BaseTek Ltd

HTG Trading (trading as Hubbard)

Healthywork Clients - Hubbard

If you use Healthywork you will receive an unbiased, factual assessment on an individual and their circumstances, constructed in such a way that is helpful to both parties.

Malcolm Paxman

Ergonomic Assessment testimonial by Capita

Ergonomic Assessment testimonial by Capita

Ergonomic Assessment testimonial by Capita

I would have absolutely no hesitation in recommending Alison Biggs from Healthywork Ltd. The reason is simple: she will provide the service that you require.

Healthywork delivered approx 750 Ergonomic Assessment to the customer Royal Bank of Scotland, and other companies in the RBS group such as Direct Line, NIG Insurance, Churchill Insurance, Coutts & Drummonds. Assessments were conducted all over the UK as bank branch and regional office assessments were required.

Fiona Colegrave

ARK Schools

Healthywork Clients - Capital Group

Ergonomic Assessments at ARK in London and at one of the Academies in Elephant and Castle, South london, assessing the ergonomic needs of teachers.

ARK Schools, based in Central london

Sensory Dimensions

Ergonomic Assessment Functional Capacity Assessment Evaluation DSE Assessment Workstation Milton Keynes Cambridge Oxford North London - sensory

Many thanks indeed for the report.  Very thorough and a lot for us to do to help our member of staff.

I really appreciate the quick turn around.  (May 2017)

Simon Hails
Sensory Dimensions

GMG Color Ltd

Ergonomic Assessment Functional Capacity Assessment Evaluation DSE Assessment Workstation Milton Keynes Cambridge Oxford North London - gmg

‘I contacted Alison a couple of months ago and she came up to see me and my team quite recently, Alison was very thorough with everyone, some people needed an hour with her others just 10 minutes, however everybody got something out of her visit, the visit was informative but not long winded and not rushed.

I was also very impressed with the level of information supplied for each individual after the visit, which has enabled me to order what was needed (however I could have done without the cost this involved!!).

Overall I would highly recommend Alison and Healthywork Ltd’. (June 2017)

Ian Probert
GMG Color Ltd

OTAL Ltd

An Ergonomic Assessment provided by Healthywork was well worth the money. The chair has been set up correctly, and is now more comfortable for the user and we have purchased the desktop equipment they suggested and this along with correct layout and improved positioning has really helped towards resolving the discomfort experienced.

Linda Marston Human Resource Manager OTAL Limited - HO Birmingham Innovative solutions to and from West Africa

Avantek Computer Ltd

Healthywork Clients - Avantek

Alison @healthywork provided a very comprehensive report with recommendations to suit our clients needs. A very professional service.

Ergonomic Assessments provided in Bath, Oxford and Leicestershire.

Tony Lees, Avantek Computer Ltd, Leicestershire